Servicio Técnico Oficial Philips - Anovo

Philips and ANOVO, working together towards a circular economy

The circular economy is a model that aims to reduce business’s environmental impact and promote sustainability. Related actions include reducing waste, optimising the use of natural resources and reducing emissions. This is achieved by recycling materials to create new products, reducing the extraction of natural resources, re-using and repairing products to extend their useful life, improving efficiency in production processes and adopting more efficient technologies.

The circular economy brings environmental benefits and drives the economy by generating new business models in those companies that adopt this new philosophy. Collaboration and cooperation between those companies pursuing sustainability helps to contribute towards economic growth and reduces their environmental impact.

As a Spanish leader in the field of circular economy, ANOVO has excelled in the repair of electronic devices, including many different brands and technologies, thereby prolonging their useful life. ANOVO also re-uses existing materials in its processes in order to reduce the unnecessary consumption of new raw materials, all this by means of precise measurements and rigorous quality controls.

As business seek to use the circular economy as away of combating climate change, ANOVO has been collaborating with an increasing number of companies, including the technology company Philips. This partnership, which started in 2001, focuses on the repair of systems, such as GMS (Global Messaging Services) and SOA (Service-oriented Architecture), by promoting the re-use of software components through service interfaces.

ANOVO is one of Philips’s main repair centres and performs rigorous monitoring tasks as part of its technical service network, including:

  • Collaboration with the Philips engineering team: This involves planning and organising refresher courses related to existing technologies and the introduction of new products. It also includes the identification and communication of recurring faults, as well as the sharing of relevant technical information through technical notes.
  • We provide support for repairs in various workshops via phone calls or e-mails.
  • We provide permissions to the network to make non-standard changes.
  • We analyse faults according to various criteria, including product type, product range, workshops and symptoms.
  • We assist administrative tasks in the workshops.
  • We monitor how workshops are performing using key performance indicators (KPIs) and make improvements as necessary, following the PDCA (Plan, Do, Check, Act) cycle.
  • We carry out regular workshop audits.
  • We certify workshops and technicians so that they can repair Philips products.